Terms & Conditions

1. General Terms

Welcome to Sandine Zartaux (zartaux.com), the website (“Site”) operated and owned by Zartaux Holding Ltd, a company registered in England. Zartaux Holding and Sandine Zartaux refer to the same legal entity, operating under the Sandine Zartaux brand for this website and its products.

Zartaux Holding Ltd designs, manufactures, and markets topical skincare cosmetic products (“Zartaux Products”) formulated to comply with EU Cosmetics Regulation (EC) No. 1223/2009. Please read these Terms & Conditions (“Terms”) carefully before using the Site.

By accessing or using this Site, you acknowledge that you have read, understood, and agreed to these Terms and all applicable laws. If you do not agree, please do not use the Site. We may modify these Terms at any time by posting an update, so please review this page periodically.

Information on this Site is provided for general information only. It is not medical advice and does not replace consultation with a qualified professional for individual concerns.

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2. Governing Law and Jurisdiction

These Terms and any dispute arising from your use of the Site are governed by the law of England and Wales, and subject to the jurisdiction of the courts of England and Wales.

We sell to customers internationally. Nothing in this clause deprives you, where you are a consumer, of the protection afforded by the mandatory consumer-protection provisions of the country in which you are habitually resident. Where such mandatory law applies, it prevails over this clause to the extent of any conflict.

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3. Limitation of Liability

To the fullest extent permitted by applicable law, Zartaux Holding Ltd, its affiliates, directors, employees, or agents shall not be liable for any indirect, special, incidental, consequential, or punitive damages arising out of or in connection with your access to or use of, or inability to use, the Site or its content.

• Liability cap: our aggregate liability to you for any claim (whether in contract, tort, statute, or otherwise) shall not exceed the amount you paid for the order giving rise to the claim.

• As-is: materials on the Site are provided “as is,” without warranties of merchantability or fitness for a particular purpose as to accuracy, currency, or completeness. Use of the Site is at your own risk.

• Technical: we assume no liability for damage or viruses affecting your equipment from your use of the Site, having taken reasonable measures to prevent them, nor for downtime of the Site or services.

Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, for fraud, or for any liability that cannot be limited or excluded under applicable law (including mandatory consumer protections and liability for gross negligence or wilful misconduct).

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4. Intellectual Property

All intellectual-property rights (including trademarks, trade names, logos, patents, and copyright) in the material on this Site are owned by Zartaux Holding Ltd, or used under licence, except where stated. Any product name on this Site should be assumed to be a trademark of Zartaux Holding Ltd.

You may download and copy material on this website for strictly private, non-commercial personal use only, provided you acknowledge the Site as the source and retain the notice “© Zartaux Holding, all rights reserved.” Reproduction, republication, or commercial use of any content, in whole or in part, is prohibited without our prior written permission. Quotation or use of any portion of this Site on third-party sites without written consent is prohibited.

Any content you submit to the Site (for example reviews or comments) grants Zartaux Holding Ltd a non-exclusive, royalty-free, worldwide licence to use, modify, or remove it. We may remove user content that infringes rights or breaches these Terms.

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5. Hyperlinks to Other Websites

This Site may link to other websites for your information only. Zartaux Holding Ltd is not responsible for, does not endorse, and accepts no liability for the content, accuracy, legality, privacy, or security policies of any third-party website. If you wish to link to this Site, you may link only to the home page; linking to internal pages requires our prior written consent.

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6. Information on the Products

Product information on this Site is provided by Zartaux Holding Ltd for general information only and describes topical cosmetic products. Product availability and presentation may vary by country according to local cosmetic laws; presentation of an item does not guarantee it is available or permitted in your territory.

Nothing on this Site constitutes medical advice or a recommendation, and it should not be relied upon as the basis for any decision. For any skin concern or health condition, seek advice from a qualified professional. No claim on this Site is intended to present these cosmetic products as medicines or to make medicinal claims.

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7. No Guarantees

Individual results from cosmetic products may vary depending on skin type and use. We make no guarantee of specific results. Statements about Zartaux Products describe cosmetic benefits relating to the appearance and condition of the skin and are not intended to diagnose, treat, cure, or prevent any disease.

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8. Pre-Dispute Claims and Cure Period

If you believe we have breached these Terms, we ask that you first notify us in writing so we can try to resolve the matter. This does not prevent you from exercising any statutory right or seeking urgent relief.

• Written notice: submit the facts of the alleged breach to info@zartaux.com.

• 15-day cure window: allow us fifteen (15) days to investigate and remedy the issue before commencing formal proceedings, save where a limitation deadline or urgent relief requires earlier action.

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9. Dispute Resolution

Where both parties agree in writing, an unresolved commercial dispute may be referred to binding arbitration in England, conducted in English under recognised arbitration rules. Arbitration does not apply where you are entitled to bring proceedings before the courts of your home jurisdiction under mandatory law, and does not remove your right to refer the matter to a competent court.

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10. Disclaimer

While we endeavour to keep information accurate and up to date, it may contain inaccuracies or typographical errors. We may make changes and corrections at any time without notice and assume no liability for errors or omissions. Some jurisdictions do not allow the exclusion of implied warranties, so some exclusions may not apply to you.

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11. Order Policy

Once an order is created we generally cannot change its details (shipping address, billing information, item, variant, or quantity). If it has not yet shipped and needs changing, we will cancel it so you can place a new order. Orders can be placed only through the Site; we do not accept orders by phone.

Applicable VAT or sales taxes are calculated and applied according to the statutory rules of the relevant jurisdiction. If an item is out of stock after your order is placed, we will contact you at the email provided; if we receive no response within 5 business days, we may refund your order in full.

Product images are digital representations; actual items may differ slightly. Unless stated, prices reflect any applicable discounts. Offers are limited to available stock, have no cash value, cannot be combined unless stated, and may be modified or withdrawn at our discretion. Void where prohibited.

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12. Payments

We accept PayPal and major credit/debit cards processed through our secure payment gateway.

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13. Age of Majority

By using this Site you represent that you are at least 18 years old, or the age of majority in your place of residence. This Site and its products are not directed at children, and purchases must be made by adults.

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14. Severability, Entire Agreement, Waiver, Changes

• Severability: if any provision is held invalid or unenforceable, it shall be severed and the remaining provisions remain in effect.

• Entire agreement: these Terms, with our Privacy and Shipping Policies, constitute the entire agreement between you and us regarding the Site and supersede prior agreements.

• Waiver: our failure to enforce any right is not a waiver of that right.

• Changes: we may revise these Terms by updating this page; continued use after changes constitutes acceptance.

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15. Contact Us

For questions about these Terms, contact us at info@zartaux.com.

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